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Frequently asked questions

General Questions

How do I become a verified member?


To become a Verified member on roommatefinder.ca Sign up as a member from there we will send you a quick questionnaire once this form is filled out will contact you & your membership process begins. We offer 3 membership choices once you become a member. Once you are approved & have chosen your membership plan then you start with the process by setting up your profile , adding information & upload your photo ID for our care agents to use in the verification process. Roommatefinder is a matchmaking company for roommates, not a "dating site". That means humans – not machines – we will help pick your matches & we'll use your profile information & photo in that process. We'll never share your identity, profile or private information. We look forward to helping you find your ideal roommate! :)




What if I match with someone I end up not liking or who isn't a good fit?


We take matching roommates seriously, if it turns out PRIOR to signing a roommate agreement that you don't find you are a good fit we will start the process over again at no charge. (* we only allow 1free searches if things don't workout before you commit in writing) :)




How much do your service cost?


We have 3 membership prices with different benefits per member all under $100.00 however pricing is only available to approved members. :)




How does roommatefinder.ca work?


Roommatefinder.ca is a unique roommate matchmaking service where members are matched in a confidential & secure way. Step 1
REGISTRATION
Simply register on our website to begin the process. We will process it within 48 hours. Step 2
VERIFICATION
We send a link with a password with a questionairre to fully analyze your personality, specifications & past experiences in order to find your ideal roommate. We send an intake questionairre for you to fill out so we can verify your current employment, your personal & current housing references. Step 3
FOLLOW UP
We discuss with you the benefits on becoming a verified member where you will provide a recent criminal record check & credit score this helps increase your success. Step 4
MATCHING
We compare our member database to find your ideal matches. Once we have narrowed down 3 matches you will be sent new potential profiles to review. Step 5 MEETING/INTERVIEW
After you have selected your match(es) you will receive a debriefing with our team to review your dates in detail then set up a meeting via Skype or via phone call to see if you & your match are intersted in meeting in person. **PLEASE NOTE** Upon submitting your application, you should hear from us within 24 hours. If you still have not received an email, be sure to check your spam folder. Otherwise, please immediately call email us at care@roommatefinder.ca




Can I post or browse ads for others looking for roommates?


YES! however only verified members will have access to other verified listings therefore the listings accessed by non verified members are not true members of roommatefinder.ca thus the services provided by roommatefinder.ca are nil & void because they have not gone through the process that verified members do include verified info: *criminal check, *credit score & verified references *optional depending on membership package.




What if I don't have a place to rent but need a roommate before I find one?


We offer verified members access to partner or affiliate property listings including ad listings we feel will be a good match for you & your roommate based on the info provided to us.




How do you verify a criminal record?


Good question! During the verification process we offer the option to verify your criminal record that the member has obtained themselves & we verifry that it's legit then we add it to the members application & file for our records to add the the rating of the member. Members do not excahnge the information to other members but will know what level of verification the member has & that their criminal record is clean & they don't have any criminal history. Members can find out info on how obtain a criminal check via the link below: https://www2.gov.bc.ca/gov/content/safety/crime-prevention/criminal-record-check




How do you verify credit checks for members who want to be fully verified?


There are a few options! 1) members can upload their most recent credit check that they have already obtained 2) members can request & fill out a form giving us permission to run a credit check on their behalf for the purpose of renting a home. 3) members can purchase an instant credit check via an online company such as equifax or credit karma 4) or a much slower process but free option is to ask for a free copy of their credit file by mail. There are two national creditbureaus in Canada: Equifax Canada & TransUnion Canada. *You should check with both bureaus.




Can we still use your services if we want to rent a room not find a roommate?


YES, we are happy to help assist in many rental situations. Simply mention what you are looking for & we will contact you to begin matching you with a verified members that fit your criteria.




What forms of payment do you accept?


We accept payment via paypal, email money transfer, stripe & soon we will be accepting crypto currency.